Following a recent system upgrade in May 2021, Massachusetts state employees may encounter some initial questions while accessing the Mass.gov Employee Self Serve portal. This guide addresses frequently asked questions to ensure a smooth and efficient experience as you utilize the mass.gov employee self serve system for your HR and administrative needs.
Why Does My Screen Look Different, and Why Are Tiles Missing in Employee Self Service?
If your mass.gov employee self serve portal appears unusual, or if you find tiles are missing, the first step is to clear your browser cache. This is a crucial step after the May 2021 system update. It is also essential to access Employee Self-Service directly through the official Employee Self-Service web page. Avoid using any previously saved bookmarks or favorite links, as these may lead to outdated or incorrect pages. Accessing the portal via the official mass.gov employee self serve page ensures you are connecting to the most current version of the system.
Understanding the New Timesheet View in Mass.gov Employee Self Serve
The appearance of your timesheet in mass.gov employee self serve might vary depending on the device you are using and its display settings. Some employees may find that the page appears larger, requiring scrolling in multiple directions to view the entire timesheet. To adjust the display and minimize scrolling, you have a couple of options. You can zoom in or out by holding the “Ctrl” key (or “Command” key on Mac) and using the “+” or “-” keys, or by scrolling with your mouse wheel. Alternatively, most web browsers offer zoom settings within their menus, typically found under “View” or “Settings,” allowing you to adjust the page zoom level to your preference for optimal viewing within the mass.gov employee self serve portal.
How Managers Can Approve Time for Direct Reports in Mass.gov Employee Self Serve
Managers using mass.gov employee self serve to approve time for their direct reports should first ensure they are in the correct view. From the central dropdown menu within the portal, select the “Manager Self-Service” view. Once in the Manager Self-Service dashboard, locate and click on the “Manage Employee Time” tile. This tile provides access to view and approve timesheets submitted by your direct reports. Additionally, the Manager Self-Service view in mass.gov employee self serve also allows managers to conveniently view important employee information such as work anniversaries and expiring licenses, all in one centralized location.
Submitting Delegations in Mass.gov Employee Self Serve for Approvers
For approvers who need to delegate their responsibilities for a specific period within mass.gov employee self serve, the “Delegations” tile is the key. This tile is located within the Employee Self-Service view. If you are currently in the Manager Self-Service view, you will need to switch back to the Employee Self-Service view to access the “Delegations” tile. Clicking on this tile will allow you to select a proxy to handle your approvals during your absence, ensuring workflow continuity within the mass.gov employee self serve system.
Accessing Announcements in Mass.gov Employee Self Serve
Staying informed with announcements within mass.gov employee self serve is straightforward. The “Announcement” tile will display the number of unread announcements directly on the tile itself. To view these announcements, simply click on the “Announcement” Tile. Once clicked, you can see a list of all announcements. To read a specific announcement in detail, look for the “view detail” arrow located to the right of each announcement title and click on it. This will expand the selected announcement, providing you with the full message within mass.gov employee self serve.
Navigating Between Pages in Mass.gov Employee Self Serve
Navigating through the mass.gov employee self serve portal is designed to be user-friendly. To move between pages, you have several intuitive options. Look for the “Home” button located in the top right corner of the screen; clicking this will always take you back to the main dashboard. Alternatively, you can use the “last page” icon, also at the top left, to return to your previously viewed page within the portal. Furthermore, the standard “back” arrow button in your browser’s navigation bar remains functional within mass.gov employee self serve, allowing you to retrace your steps and go back to the previous page you were viewing.
Previously Submitted and Unapproved Time in Mass.gov Employee Self Serve After the Upgrade
A common concern after system upgrades is whether previously entered data will be affected. Rest assured that if employees submitted time in advance that was not yet approved before the mass.gov employee self serve upgrade, this information is still secure and available. No data re-entry is required. Approvers will need to take a slight extra step. To approve timesheets from the week prior to the upgrade, approvers will need to use the “previous” button within the system to navigate back one week and access those timesheets for approval within mass.gov employee self serve.
Finding More Information About the Mass.gov Employee Self Serve Upgrade
For comprehensive information and guidance regarding the recent mass.gov employee self serve upgrade, all Employee and Approver job aids have been thoroughly updated and are readily accessible on the Employee Self-Service webpage. This webpage serves as your central resource for navigating the changes. In addition to job aids, you can also find updated Employee and Approver quick navigation guides on the Employee Self-Service webpage, designed to provide you with step-by-step assistance and ensure a smooth transition and continued efficient use of mass.gov employee self serve.
Signing Out of HR/CMS in Mass.gov Employee Self Serve
The method for signing out of HR/CMS within mass.gov employee self serve has been updated. The “Sign out” option is now located under the “Actions” icon. This icon is represented by a three-dot menu and is positioned in the top right corner of the portal interface. Clicking on the “Actions” icon will reveal a dropdown menu where you will find the “Sign out” option. Selecting “Sign out” will securely log you out of your mass.gov employee self serve session.
