When preparing for the ServSafe certification, understanding the policies surrounding your study materials and exams is crucial. While ServSafe is renowned for its quality and comprehensive resources, knowing the return policy can provide peace of mind and ensure a smooth experience. This guide breaks down the ServSafe return policy, helping you navigate any potential issues with your purchases.
Getting a Return Authorization
Before returning any ServSafe materials, it’s essential to obtain a Return Authorization Number. Do not send products back without this number, as it is necessary for processing your return or exchange. To get your Return Authorization Number, contact the National Restaurant Association Service Center.
You can reach them Monday through Friday, 8:00 am to 6:30 pm CST at 800-765-2122 ext. 6703 (Chicago) or 312-715-1010, ext. 6703. Make sure to call before sending any items back to ensure a smooth return process. Your Return Authorization Number should be clearly displayed on the outside of all return packages. This applies to merchandise returned for credit or exchange, as well as damaged goods being returned for replacement.
Alt text: Contact ServSafe customer service to obtain a Return Authorization Number before returning any products, ensuring a smooth and correct processing of your return.
Important Points to Note About ServSafe Returns
Several key conditions apply to ServSafe returns. Understanding these will help you determine if your purchase is eligible for return and how to proceed.
Online Products: Final Sale
It is critical to understand that all online product purchases are final. This includes online courses and online exams. These items are nonrefundable and nonreturnable. Be certain of your selection before purchasing online products. Keep in mind that online courses have an expiration period. They typically expire one year from the purchase date or 60 to 90 days from the course launch or completion date, depending on the specific course.
Prompt Return Requirement
If you are returning physical products, it must be done promptly. All product returns must be initiated within 30 days from the invoice date. Ensure you start the return process soon after receiving your order if you find it necessary.
Custom Materials: Non-Returnable
Any custom materials purchased from ServSafe are also non-returnable. This is due to the personalized nature of these products, which cannot be resold.
Condition of Returned Items: Resalable Condition is Key
The condition of the items you return is paramount. All returned products must be in their original and resalable condition. This means items should be undamaged and suitable for restocking. Specifically, CDs and videos must be returned unopened to be eligible for a refund or exchange. If returned products are damaged in any way, they will be sent back to you at your expense, and no credit will be issued.
Alt text: Returned ServSafe products, such as study guides and coursebooks, must be in original and resalable condition to be eligible for a full refund or exchange.
Packing Your Returns Properly
Proper packaging is crucial for ensuring your return is processed correctly. Include a copy of the original invoice or packing slip in the first box of your return shipment. Make sure your Return Authorization Number is clearly visible on the outside of each box. If you are sending multiple boxes, label them (e.g., 1 of 4, 2 of 4). Remove or mark out any unrelated shipping labels on the boxes to avoid confusion. Whenever possible, ship the return in its original packaging. Note that National Restaurant Association Solutions, LLC does not cover shipping costs for returns unless it was due to a fulfillment error on their part.
Using the Correct Return Address
It is vital to use the correct return address provided by the Service Center. Returning products to any address other than the one specified by the Service Center will cause delays in processing your credit and incur a $25.00 processing fee. Do not return items to the National Restaurant Association business address or a lockbox address, as these are not designated return locations.
Traceable Shipment Methods
For your protection and to ensure your return is received and processed, use a traceable shipping method. Return products via traceable means such as Federal Express, UPS, RPS, or Insured/Certified First Class Mail. If a package cannot be traced to the warehouse, ServSafe will not be able to issue a credit for the return.
Alt text: Use a traceable shipping method like UPS or FedEx when returning ServSafe materials to ensure delivery and eligibility for a credit or refund.
Call-Tags for Fulfillment Errors
Call-tags, which are prepaid shipping labels for returns, will only be issued if the return is due to a fulfillment error on the part of the National Restaurant Association. Call-tags will not be issued for any other reasons. If you are returning items due to your own error or dissatisfaction (within policy terms), you will be responsible for the return shipping costs.
Conclusion
Understanding the ServSafe return policy is essential for anyone investing in ServSafe tests, courses, or materials. By adhering to these guidelines, you can ensure a smooth return process if needed. Remember to always obtain a Return Authorization Number, return items within 30 days in resalable condition, and use a traceable shipping method to protect your return. For online products and custom materials, be aware that these are non-returnable. By familiarizing yourself with this policy, you can confidently purchase your ServSafe test preparation materials, knowing what to expect should the need for a return arise.
