Understanding the ServSafe return policy is crucial for a smooth experience if you are not completely satisfied with your purchase. ServSafe, a leading provider of food safety training and certification, aims to ensure customer satisfaction while also maintaining policy integrity. This guide breaks down the ServSafe return policy to help you navigate the process effectively.
Obtaining a Return Authorization Number
Before returning any ServSafe products, it is essential to contact the National Restaurant Association Service Center to obtain a Return Authorization Number. This number is specific to your material and is mandatory for processing your return.
You can reach the Service Center during business hours:
Monday – Friday, 8:00am – 6:30pm CST
Phone: 800-765-2122 ext. 6703 (Chicago) or 312-715-1010, ext. 6703
Ensure that your Return Authorization Number is clearly displayed on the outside of all return packages. This applies to merchandise returned for full credit, exchange, or damaged goods being returned for replacement. Packages without this number may face processing delays or rejection.
Key Aspects of the ServSafe Return Policy
Several important conditions govern ServSafe product returns. Understanding these points will help ensure a successful return process.
Online Products: Non-Returnable and Non-Refundable
It is important to note that all purchases of online products are final. This includes online courses and online exams. These digital products are nonrefundable and nonreturnable due to their nature. Be sure to review course details and system requirements before purchasing online materials. Online courses also have an expiration period, typically one year from purchase or 60 to 90 days from course launch/completion, depending on the specific course.
Prompt Return Requirement: 30 Days from Invoice
To be eligible for a return, products must be returned within 30 days from the date of the original invoice. Ensure that you initiate the return process and ship the items within this timeframe to qualify for a credit or exchange. Returns made after 30 days may not be accepted.
Custom Materials: Non-Returnable
Custom materials are explicitly non-returnable. This is because these products are created to specific customer requirements and cannot be resold or reused. Double-check your specifications and needs before ordering custom materials to avoid any issues.
Condition of Returned Items: Original and Resalable
The condition of returned items is critical. All returned products must be in their original and resalable condition. This means items should be undamaged, unused, and in their original packaging. Specifically, CDs and videos must be returned unopened to be eligible for a refund or exchange. Products returned in a damaged or non-resalable condition will be returned to the customer at their expense, and no credit will be issued.
Proper Packing for Returns: Invoice and Authorization Number
When packing your return, include a copy of the original invoice or packing slip inside the first box. Critically, display your Return Authorization Number clearly on the outside of each box. If you are returning multiple boxes, label them sequentially (e.g., 1 of 4, 2 of 4). Remove or mark out any unrelated shipping labels from the boxes to avoid confusion. Whenever possible, use the original packaging to ship your return, as this helps ensure proper processing. Note that National Restaurant Association Solutions, LLC does not provide credits for original shipping costs.
Using the Correct Return Address: Service Center Instructions
It is vital to use the correct return address provided by the Service Center when you receive your Return Authorization Number. Returning products to any address other than the one specified by the Service Center will cause delays in processing your credit and may result in a $25.00 processing fee. Returns sent to the National Restaurant Association business address or lockbox address are not permitted and will lead to complications.
Traceable Shipment Methods: Protecting Your Return
For your protection and to ensure your return is processed, use a traceable shipping method when sending products back. Examples of traceable methods include Federal Express, UPS, RPS, or Insured/Certified First Class Mail. If a package cannot be traced to the warehouse, ServSafe cannot issue a credit for the return. Using traceable shipping provides proof of delivery and helps avoid potential loss or delays.
Call-tags for Fulfillment Errors Only
Call-tags, or prepaid shipping labels for returns, will only be issued if the National Restaurant Association has made a fulfillment error. In cases where the error is not on the part of ServSafe, customers are responsible for return shipping costs. Call-tags will not be issued for returns due to customer error or dissatisfaction, except in the case of original product defects covered by warranty.
Conclusion: Ensuring a Smooth Return
By carefully following the ServSafe return policy guidelines, you can ensure a smooth and efficient return process. Remember to always obtain a Return Authorization Number before sending back any products, return items within 30 days of the invoice date, and ensure products are in resalable condition. For any questions or to initiate a return, contact the National Restaurant Association Service Center. Understanding and adhering to these policies will help you resolve any issues and maintain a positive experience with ServSafe products and services.
