Understanding the return policy is crucial when purchasing educational materials, especially for professional certifications like ServSafe. At rental-server.net, we aim to provide clarity regarding the ServSafe return policy, particularly as it pertains to the increasingly popular Safe Serve Online Course options and other ServSafe products. This guide will walk you through the essential aspects of the ServSafe return policy to ensure a smooth experience.
Understanding the ServSafe Return Policy
ServSafe, a leading provider of food safety training and certification, has specific guidelines for returns to ensure fairness and efficiency. It’s important to note that policies differ between online and physical products.
Non-Returnable Online Products: Including Safe Serve Online Courses
A key aspect of the ServSafe return policy is the non-refundable and non-returnable nature of online products. This is a critical point for anyone considering a safe serve online course. Once purchased, access to online courses and online exams is considered final. This policy is standard for digital educational products due to their immediate accessibility and the potential for content duplication.
Key takeaways regarding online products:
- Final Sale: All purchases of online courses, including any safe serve online course, and online exams are final.
- Non-refundable: You cannot receive a refund for online product purchases.
- Non-returnable: Online products cannot be returned.
- Course Expiration: Be mindful of the expiration periods. Online courses typically expire one year from purchase or 60 to 90 days from the course launch/completion date, depending on the specific course. Plan your study schedule accordingly to complete your safe serve online course within the valid timeframe.
Returnable Physical Products
For physical products, such as textbooks or printed study materials, ServSafe does offer a return option under specific conditions.
Conditions for returning physical products:
- Return Authorization Number Required: Before returning any physical items, you must contact the National Restaurant Association Service Center to obtain a Return Authorization Number. This number is essential for processing your return. You can reach them at 800-765-2122 ext. 6703 (Chicago) or 312-715-1010, ext. 6703, Monday to Friday, 8:00 am to 6:30 pm CST.
- Display Authorization Number: Clearly display the Return Authorization Number on the outside of all return packages.
- Prompt Return: Returns must be initiated within 30 days from the invoice date.
- Original Condition: Returned products must be in their original and resalable condition. CDs and videos must be unopened.
- Custom Materials: Custom materials are not eligible for return.
- Damaged Returns: Products damaged upon return will not be credited and will be sent back to the customer at their expense.
How to Properly Pack and Ship Returns
To ensure your return is processed correctly, follow these packing and shipping guidelines:
- Include Invoice Copy: Place a copy of the original invoice or packing slip inside the first box of your return shipment.
- Mark Multiple Boxes: If you are returning items in multiple boxes, clearly label them (e.g., 1 of 4, 2 of 4).
- Remove Old Labels: Remove or mark out any unrelated shipping labels on the boxes.
- Original Packaging: If possible, use the original packaging for the return shipment.
- Traceable Shipping: Use a traceable shipping method like Federal Express, UPS, RPS, or Insured/Certified First Class Mail to protect yourself in case of lost shipments. ServSafe is not responsible for packages that cannot be traced.
- Correct Return Address: Return products only to the address provided by the Service Center. Returns sent to any other address, including the National Restaurant Association business address, will result in delays and a $25.00 processing fee.
Call-Tags for Fulfillment Errors
Call-tags for return shipping will only be issued if the National Restaurant Association made an error in fulfilling your order. Call-tags will not be provided for customer-initiated returns.
Conclusion
In summary, while physical ServSafe products can be returned under specific conditions, safe serve online courses and other online materials are non-refundable and non-returnable. Always examine your order immediately upon receipt and contact the ServSafe Service Center for a Return Authorization Number before sending back any physical items. For any queries or concerns regarding your purchase, especially concerning a safe serve online course, reaching out to the ServSafe customer service is always recommended. By understanding these policies, you can make informed purchasing decisions and ensure a smooth experience with ServSafe products.
