At ServSafe, we understand that sometimes returns are necessary. To ensure a smooth and efficient process for our valued customers, particularly Safe Serve Food Handlers who rely on our materials, we have established a clear return policy. Please review the following guidelines carefully to understand the procedures for returning ServSafe products.
Understanding the ServSafe Return Policy
To initiate a return, it is essential to contact the National Restaurant Association Service Center first. This initial contact is crucial to obtain a Return Authorization Number, which is specific to your material and necessary for processing your return.
You can reach the Service Center Monday through Friday, 8:00 am to 6:30 pm CST at:
800-765-2122 ext. 6703 (Chicago) or 312-715-1010, ext. 6703
This step is mandatory before sending any products back to ensure your return is handled correctly and efficiently.
Return Authorization Number: Your Key to a Successful Return
Once you have contacted the Service Center and received your Return Authorization Number, it must be clearly displayed on the outside of every package you are returning. This applies to merchandise returned for full credit or exchange, as well as damaged goods being returned for replacement. Packages without a visible Return Authorization Number may face processing delays.
Non-Returnable Items: Please Take Note
Certain ServSafe products are considered final sale and are non-returnable. These include:
-
Online Products: All purchases of online products, such as online courses and online exams, are final, nonrefundable, and nonreturnable. Please be aware that online courses have an expiration period. They are valid for one year from the purchase date or 60 to 90 days from the launch/course completion date, depending on the specific course.
-
Custom Material: Materials that are custom-made or tailored to specific requirements are also non-returnable.
Time is of the Essence: Return Promptly
To be eligible for a return, all product returns must be initiated within 30 days from the date of the original invoice. Returns made after this 30-day period may not be accepted.
Condition of Returned Items: Resalable Condition is Required
The condition of the items you return is critical. All returned products must be in their original and resalable condition. This means they should be in the same condition you received them. Specifically, all CDs and videos must be returned unopened and still in their original packaging. If returned products are damaged in any way or not in resalable condition, they will be returned to you at your expense, and no credit will be issued.
Packing Your Returns: Ensuring Proper Processing
Proper packaging is essential for a smooth return process. Please follow these packing guidelines:
- Invoice or Packing Slip: Include a copy of the original invoice or packing slip inside the first box of your return shipment.
- Return Authorization Number Visibility: Ensure your Return Authorization Number is clearly displayed on the outside of each box being returned.
- Multiple Boxes: If you are returning items in multiple boxes, please clearly mark each box (e.g., 1 of 4, 2 of 4, etc.).
- Remove Old Labels: Remove or mark out any unrelated shipping labels that may be on the boxes to avoid confusion.
- Original Packaging Preferred: If possible, ship the return in its original packaging. This helps ensure your return is processed correctly and minimizes potential damage during transit.
Please note that National Restaurant Association Solutions, LLC does not provide credit for original shipping costs.
Shipping Address: Use the Correct Return Address
It is crucial to use the correct return address provided by the Service Center when you receive your Return Authorization Number. Returning products to any address other than the one specified by the Service Center will lead to delays in processing your credit and will incur a $25.00 processing fee charged to your account. Returns sent to the National Restaurant Association business address or lockbox address are not permitted.
Traceable Shipments: For Your Protection
For your own protection and to ensure your return is received and processed, we strongly recommend using a traceable shipping method. Examples of traceable shipping methods include Federal Express, UPS, RPS, or Insured/Certified First Class Mail. If we are unable to trace a package sent to our warehouse, we unfortunately cannot issue a credit for the return.
Call-Tags: Issued for Fulfillment Errors
Call-tags, which are prepaid shipping labels for returns, will only be issued if the National Restaurant Association is responsible for a fulfillment error in your original order. Call-tags will not be issued for returns for any other reason.
By understanding and adhering to this ServSafe Return Policy, safe serve food handlers and all our customers can navigate the return process effectively and efficiently. If you have any questions or require further clarification, please do not hesitate to contact the National Restaurant Association Service Center for assistance.
