PRODUCT RETURNS
All Restaurant Serving Trays can be returned within 30 days of delivery, provided they are unused and in the original packaging. To initiate a return, please use the chat bubble located at the bottom of our page to start a conversation. Select “Request a Return or Report Damaged/Missing Product.” You will be prompted to provide details such as your order number, a description of the restaurant serving trays, and the reason for the return to begin the process. You might be asked to supply images of all restaurant serving trays intended for return.
Please note that you are responsible for the return shipping costs. Your return request will be processed within 1-3 business days. Once processed, your refund will be credited back to your original payment method within 10 business days.
ORDERS SHIPPED TO PICKUP FACILITIES
Occasionally, a courier may attempt to deliver your order of restaurant serving trays to your specified address, and no one may be present to receive it. In such cases, the courier might leave a notification and redirect your order to a local pickup facility. Typically, couriers will hold orders for 5-7 business days. If your order of restaurant serving trays remains unclaimed within this period, it will be returned to rental-server.net, and the return shipping cost will be the customer’s responsibility.
SHIPPING RATES
Enjoy free shipping on orders of restaurant serving trays totaling over $99 after discounts and before taxes. Some exceptions may apply.
A $15 shipping fee will be applied to restaurant serving tray orders below $99 (before tax), with some exceptions.
EXCEPTIONS FOR SHIPPING RATES
Orders for restaurant serving trays destined for remote areas within Canada, including certain northern regions of provinces and all Territories (Yukon, Northwest Territories, and Nunavut), are excluded from our standard shipping rates. Regardless of the order size, shipping charges will be applicable to these locations. Remote locations are determined based on postal codes. If your order falls into this category, our customer service team will contact you with the specific shipping cost for your restaurant serving tray order.
DELIVERY TIMES
Expect delivery of your restaurant serving trays within 3-7 business days from the time your order is placed. However, some exceptions apply: 1. If a different delivery timeframe is indicated on the product page for specific restaurant serving trays. 2. If your delivery location is considered remote (based on postal code). If any item in your restaurant serving tray order becomes unavailable, we will notify you via email and provide options for how to proceed.
DELIVERY AND SHIPPING COMPANIES
We partner with various reputable delivery companies to ensure prompt and reliable delivery of your restaurant serving trays. The specific carrier used for your order will depend on the type and quantity of restaurant serving trays you have purchased.
DELIVERY LOCATIONS
We ship restaurant serving trays from within Canada to any location across Canada. We require a valid street/shipping address for delivery; unfortunately, we cannot deliver to P.O. boxes.
DELIVERY OF LARGE ITEMS AND EQUIPMENT
Please note that our delivery companies provide door-to-door delivery service exclusively. This means they will deliver your restaurant serving trays to your door, and no further. Arranging for the items to be brought inside your building and placed in their final location is your responsibility.
Before confirming your order, please refer to our Equipment and Large Item Delivery Check List for guidelines, although this checklist is primarily for larger equipment, some points may be relevant to bulk orders of restaurant serving trays.
MISSING ITEM(S)
Your order of restaurant serving trays may be shipped from multiple warehouses or directly from the vendor in some instances. Consequently, your order may arrive in multiple packages and possibly on different days. If you believe an item is missing from your restaurant serving tray order, please first check your order tracking details for further information. For additional assistance, please contact us via live chat.
DAMAGED OR DEFECTIVE ITEM(S)
If your order of restaurant serving trays arrives in a damaged or defective condition, please refuse the delivery. Immediately use the chat bubble at the bottom of the page to initiate a chat and select “Request a Return or Report Damaged/Missing Product.” You will be guided through the process, which includes providing your order number, a description of the damaged restaurant serving trays, and the reason for the report. You may be asked to provide photographs of the damaged restaurant serving trays for assessment.
We are committed to resolving such issues promptly. If you accept the order before noticing any damage to your restaurant serving trays, please initiate a chat with us as soon as possible. Retain all items, including damaged materials, packaging, and the shipping carton/box, until we have fully addressed the situation. When you start the live chat, please have your order number, specific details about the damage, and photos of all damaged goods ready to share with our team.
