The Van Buren prioritizes creating inclusive and accessible live experiences for everyone. At rental-server.net, we understand the importance of knowing what to expect when you attend a venue, from accessibility features to the availability of refreshments. Let’s explore what The Van Buren offers, ensuring you’re well-informed for your next event. Discover various hosting solutions and server options perfect for your needs with rental-server.net.
1. What Kind of Accessibility Does The Van Buren Offer?
The Van Buren is committed to providing an accessible environment for all guests.
The Van Buren offers accessible entrances, restrooms, and seating options. The main entrance is accessible, and guests with accessibility needs can check in at the security podium for assistance. Accessible stalls are available in each of the main restrooms, and a private accessible restroom is located near the entrance. For shows with reserved seating, designated accessible seats are available for purchase online. For general admission events, you can contact the Box Office to request accessible seating.
1.1. What About the Mezzanine Balcony?
Unfortunately, the mezzanine balcony is only accessible by staircase. If you require accessible seating, it’s best to request it in advance, especially for general admission events.
1.2. How Can I Request Accessible Seating for General Admission Events?
To request accessible seating for general admission events, contact the Box Office at (480) 659-1641 or [email protected]. It’s always a good idea to make this request as early as possible to ensure availability.
2. What Are The Parking Options at The Van Buren?
While The Van Buren does not have on-site parking, they have partnered with ParkWhiz to provide parking options in the area.
You can book parking through ParkWhiz, and some locations offer handicap-accessible spaces. When booking, look for the handicap-accessible logo under the amenities section to ensure the location meets your needs. Keep in mind that spaces booked on ParkWhiz aren’t necessarily assigned, and all accessible parking spaces are first-come, first-served. You can book parking HERE.
2.1. What Should I Look for When Booking Parking?
When using ParkWhiz, look for the handicap-accessible logo under the amenities section to confirm the location offers accessible spaces. This will help ensure the parking location can accommodate your needs.
2.2. Are These Spaces Assigned?
No, spaces booked on ParkWhiz aren’t necessarily assigned. All accessible parking spaces are available on a first-come, first-served basis, as required by law.
3. Can I Bring Medication to The Van Buren?
Yes, you can bring prescribed medication to The Van Buren, but there are specific requirements.
All medication must be in its original container with a name that is verifiable with a photo ID. Only bring the amount required for the duration of the event. The venue cannot store any type of medication. Over-the-counter medication must also be in its original packaging.
3.1. What If My Medication Requires Refrigeration?
Unfortunately, The Van Buren cannot store any type of medication, including refrigerated items. Ensure you only bring what is needed for the event’s duration.
3.2. What Happens If I Forget My Photo ID?
It’s crucial to have a photo ID that matches the name on the medication container. Without it, there may be issues verifying the medication, so make sure to bring it with you.
4. Does The Van Buren Accommodate Dietary Needs?
Yes, The Van Buren offers a variety of choices for guests with special dietary needs, including gluten-free and vegan options.
You can request to speak with a member of the Food & Beverage team with specific questions or concerns. While they will make reasonable efforts to accommodate dietary requests, they cannot guarantee that they will be able to meet all requests.
4.1. How Can I Ensure My Dietary Needs Are Met?
To ensure your dietary needs are met, contact The Van Buren in advance to discuss your requirements. Speaking with the Food & Beverage team can help clarify what options are available and whether they can accommodate your specific needs.
4.2. Can They Guarantee All Dietary Requests?
While The Van Buren strives to accommodate all dietary requests, they cannot guarantee they will be able to meet every need. It’s always best to check in advance and be prepared with alternative options if necessary.
5. What Are The Guidelines for Service Animals at The Van Buren?
The Van Buren has specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work or perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person’s disability. Service animals must be housebroken and behave appropriately, not repeatedly barking, growling, jumping, or lunging. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. The ADA requires the service animal to be under the control of the handler, using a harness, leash, or other tether. Venue employees are not required to provide care or supervision of the service animal, including cleaning up after it. Service animals must remain on the floor and are not allowed on dining chairs or tables. Live Nation has the right to deny access to a dog that disrupts operations.
5.1. What If My Service Animal Needs a Relief Area?
If your service animal needs access to a relief area, contact a member of the guest services team. You will need to exit the venue and re-enter with their assistance.
5.2. Can The Van Buren Deny Access to a Service Animal?
Yes, Live Nation and their operating partners have the right to deny access to a dog that disrupts operations. This ensures the safety and comfort of all guests.
6. Does The Van Buren Offer Sign Language Interpretation?
Yes, The Van Buren offers sign language interpretation upon request only.
Requests for interpreters must be received at least three weeks before the event date. To make a request, email [email protected] and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.
6.1. What Information Do I Need to Include in My Request?
When requesting sign language interpretation, include the number of people in your party who need interpretation and the type of tickets you have. This information helps The Van Buren arrange for the appropriate resources.
6.2. What Happens If An Interpreter Is Not Available?
Interpretation requests are subject to the availability of an interpreter. While The Van Buren will try their best to accommodate, it’s possible that an interpreter may not be available for every event.
7. Are Assistive Listening Devices Available at The Van Buren?
Yes, assistive listening devices are available at The Van Buren.
Upon arrival, see a member of the guest services team. They will provide you with an assistive listening device in exchange for an ID, which will be securely held in the box office.
7.1. What Do I Need to Provide to Get an Assistive Listening Device?
To receive an assistive listening device, you will need to provide an ID to the guest services team. The ID will be securely held in the box office until you return the device.
7.2. Where Can I Find a Member of The Guest Services Team?
Members of the guest services team are usually located near the entrance or inside the venue. Ask any staff member for assistance in locating them.
8. Is There Mobility Storage Available at The Van Buren?
Yes, limited storage is available for wheelchairs, canes, walkers, and other mobility devices.
If you need access to your device during the show, contact a member of the guest services team. There is limited electrical connectivity in the venue, so contact them prior to your visit for more information.
8.1. What Should I Do If I Need My Device During The Show?
If you need access to your mobility device during the show, inform a member of the guest services team when you store it. This ensures they can quickly retrieve it for you when needed.
8.2. Is There Electrical Connectivity for Charging Devices?
There is limited electrical connectivity in the venue. If you require charging for your mobility device, contact The Van Buren prior to your visit to discuss available options.
9. Does The Van Buren Serve Alcohol?
While the provided text does not explicitly state whether The Van Buren serves alcohol, it does mention the Food & Beverage team and dietary needs, suggesting that food and beverages, which may include alcohol, are available.
To confirm definitively, it is best to contact The Van Buren directly or check their website for more information.
9.1. How Can I Find Out More About The Van Buren’s Alcohol Selection?
The best way to learn about The Van Buren’s alcohol selection is to check their website or contact them directly. This will provide you with the most accurate and up-to-date information.
9.2. Are There Any Restrictions on Alcohol Consumption at The Van Buren?
Any restrictions on alcohol consumption would be subject to local laws and the venue’s policies. It’s advisable to inquire directly with The Van Buren for specific details.
10. How Can I Contact The Van Buren For More Information?
For more questions or information not mentioned, you can contact The Van Buren at (480) 659-1641 or [email protected].
Their box office is open Monday, Wednesday, and Friday from 12-4pm, and 2 hours prior to door time on show days.
10.1. What Are The Box Office Hours?
The box office is open Monday, Wednesday, and Friday from 12-4pm, and 2 hours prior to door time on show days.
10.2. What If I Have Questions About an Upcoming Event?
If you have questions about an upcoming event, the best way to get answers is to contact The Van Buren directly via phone or email. This ensures you receive the most accurate and timely information.
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FAQs About The Van Buren and Accessibility
1. How early should I request sign language interpretation?
Requests for sign language interpretation must be received at least three weeks before the event date to ensure availability.
2. What do I do if I need assistance during the event?
Contact a member of the guest services team for any assistance needed during the event.
3. Are emotional support animals allowed at The Van Buren?
No, only service animals that meet the ADA requirements are allowed; emotional support animals are not permitted.
4. Can I store my mobility device at The Van Buren?
Yes, limited storage is available for mobility devices. Contact guest services for assistance.
5. How can I book accessible parking near The Van Buren?
Book parking through ParkWhiz and look for the handicap-accessible logo under the amenities section.
6. What if I have specific dietary concerns?
Speak with a member of the Food & Beverage team to discuss your dietary needs and available options.
7. What information should I include when requesting sign language interpretation?
Include the number of people needing interpretation and their ticket types in your request.
8. Are there accessible restrooms available?
Yes, accessible stalls are in each main restroom, and a private accessible restroom is near the entrance.
9. What if my service animal needs a relief area?
Contact guest services for assistance in accessing a relief area outside the venue.
10. Can The Van Buren store my medication?
No, The Van Buren cannot store any type of medication, so bring only what you need for the event.
