Prism Ray Online Services, better known as PROS, is a vital platform designed to enhance the gaming experience for a variety of titles from renowned publishers like Plaion, Saber Interactive, and Deep Silver. If you’re diving into games like Dead Island 2 or other upcoming releases, understanding your PROS account is key to unlocking a richer, more connected gameplay experience. This guide answers all your frequently asked questions about PROS, ensuring you can make the most of the platform and the games it supports.
What is PROS and Why Do You Need a PROS Account?
PROS, which stands for Prism Ray Online Services, acts as a central hub connecting players to online features for select games. Think of it as your gateway to a more interactive and rewarding gaming journey. But why exactly do you need a PROS account?
Primarily, a PROS account offers several key benefits:
- Stay Updated with Game News: Keep your finger on the pulse with the latest announcements, updates, and information directly related to the games you love. No more missing out on crucial news or upcoming content drops.
- Claim In-Game Rewards: Unlock exclusive in-game items, bonuses, and perks simply by being a PROS member. These rewards can range from unique weapons to cosmetic enhancements, adding extra value to your gameplay.
- Track Your Telemetry and Game Stats: Dive deeper into your gameplay with telemetry. This feature allows you to automatically track your playthrough statistics, giving you insights into your performance and progress.
Telemetry data can be particularly interesting for dedicated players who enjoy analyzing their gameplay. You can choose to enable telemetry when you first launch a game that supports PROS. If you initially decline, don’t worry; you can always activate it later through the game’s options menu, usually found under “Online” settings.
Telemetry also plays a role in telemetry challenges, which are in-game objectives tied directly to your tracked statistics. These challenges offer a dynamic way to engage with the game and earn additional rewards based on your performance. You have full control over your telemetry sharing preferences and can adjust them within the game settings.
Getting Started with PROS: Registration, Access, and Account Management
Creating and managing your PROS account is a straightforward process. Here’s a breakdown of the essential steps:
How to Register for PROS
Signing up for PROS is completely free. To create your account, simply visit the official PROS registration page: https://prismray.io/register. The registration process is designed to be quick and easy, allowing you to get connected and start enjoying the benefits of PROS in no time. You can use your PROS account with any game that integrates the platform, such as Dead Island 2.
Accessing Your PROS Account
Once registered, you can access your PROS account through the standalone login portal at https://prismray.io/login. After logging in, you can view your account details and manage your profile by clicking on the “Account” section, which will take you to https://prismray.io/account/details.
Recovering Your PROS Account Password
For those moments when you forget your password, PROS offers a simple password recovery process. Go to https://prismray.io/reset to initiate the password reset. If you encounter any issues or need further assistance, the PROS support team is available to help. You can reach them through the Plaion Player Support website: https://playersupport.plaion.com/hc/en-us/categories/6777189767837-DEAD-ISLAND-2.
Using an Existing PROS Account
If you’re already a PROS user, there’s no need to create a new account. You can seamlessly use your existing PROS credentials to access the platform and link it with new games. This streamlined approach makes it easy to manage your gaming connections in one place.
Deleting Your PROS Account
PROS provides users with control over their data and account. If you wish to delete your PROS account, you can find the account deletion option within your account details page at https://prismray.io/account/details. Upon initiating deletion, your account will be deactivated for 30 days before permanent removal. This grace period allows for account recovery if you change your mind. Deleting your PROS account will also unlink any connected games.
Linking and Unlinking Your Game with PROS
Connecting your game to your PROS account unlocks the full spectrum of platform benefits. Here’s what you need to know about linking and unlinking:
How to Link Your Game
Linking your game with PROS is usually a straightforward process initiated within the game itself. Typically, upon launching a PROS-integrated game, you’ll find a “Visit PROS” option in the main menu.
The linking process generally involves these steps:
- Select “Visit PROS”: Click on this option in the game’s main menu to open a linking popup.
- Scan QR Code or Visit URL: Use your mobile device to scan the QR code displayed or click on the “Visit URL” link provided in the popup. This will redirect you to the PROS website.
- Register or Log In: Create a new PROS account if you don’t have one, or log in to your existing account.
- Newsletter Subscription (Optional): In some cases, like with Dead Island 2, you might be prompted to subscribe to the game’s newsletter as part of the linking process.
- Return to Game: Once the linking process is complete on the website, return to the game’s main menu. You should receive an in-game message confirming the successful link and any welcome rewards, such as the “Trickster’s Smile Knife” in Dead Island 2.
After the initial link, selecting “Visit PROS” again in the game menu will usually show a confirmation that your account is connected.
Troubleshooting Linking Issues
Occasionally, you might encounter issues during the linking process. Here are some common scenarios and solutions:
- “Visit PROS” Menu Greyed Out: This usually indicates a connection problem. First, ensure you have a stable internet connection. If your connection is fine, there might be temporary issues with the Pros Servers. Check for any server status messages or contact customer support if the problem persists.
- Dead Island 2 Not Updating Linked Status: This could be due to a temporary desynchronization between game servers and PROS servers. Restarting the game with an active internet connection often resolves this issue and updates the status to “connected.”
Unlinking Your Game
Currently, unlinking a game from your PROS account is not a self-service option. If you need to unlink a game, you must request it through the PROS customer support team. You can submit a request via the Plaion Player Support portal: https://playersupport.plaion.com/hc/en-us/categories/6777189767837-DEAD-ISLAND-2.
It’s important to note that while unlinking your PROS account will disconnect the game, you will retain any rewards you’ve already claimed and obtained in-game.
Linking Across Multiple Platforms
PROS offers flexibility for players who game on multiple platforms. You can link the same PROS account to your game across different platforms. This is particularly useful if you play a game on both PC and console, ensuring your rewards and account benefits are accessible regardless of your platform.
Accessing Game Statistics in the PROS Portal
To view your in-game statistics within the PROS portal, you must first link your game to your PROS account. Once linked and telemetry is enabled in the game, your statistics will be tracked and displayed in the PROS portal. If you’ve linked your game and still don’t see your stats, reach out to customer support for assistance.
QR Codes and Linking
QR codes are a convenient way to initiate the linking process between your game and PROS, especially on consoles. However, sometimes you might encounter QR code related issues:
- Mobile Device Can’t Scan QR Code: If your device struggles to scan the QR code displayed in-game, you can use the “Visit URL” link provided in the linking popup as an alternative. This text-based link achieves the same redirection to the PROS website for linking.
- QR Code Expired: QR codes are time-sensitive for security reasons. If you see an “expired” message, simply reload the linking popup within the game. This will generate a new, valid QR code for you to scan.
- Link Status Not Updating After QR Code: After scanning the QR code and creating/logging into your PROS account, ensure you complete the final step of clicking the “Link Game” button on the PROS website. If you still face issues, try scanning a new QR code in-game and repeating the linking process.
Twitch Integration and Rewards
PROS seamlessly integrates with Twitch, allowing you to earn in-game rewards by watching streams of participating games.
Claiming Twitch Rewards
To claim Twitch rewards, you need to watch streams for the specified duration as outlined in the reward details. Once you’ve watched enough, claim your reward through your Twitch Inventory: https://www.twitch.tv/drops/inventory. Crucially, you must have your PROS account connected to your Twitch account beforehand for the rewards to be properly credited. Once claimed on Twitch, the rewards will be automatically granted in-game when you next launch and connect to PROS.
Connecting Your Twitch Account to PROS
Connecting your Twitch and PROS accounts is essential for Twitch reward eligibility. You can establish this connection in the “Connections” area of the PROS portal: https://prismray.io/account/connections. The process involves granting permission for PROS to link with your Twitch account.
Disconnecting Your Twitch Account
If you wish to disconnect your Twitch account from PROS, you can do so at any time through the same “Connections” area in the PROS portal: https://prismray.io/account/connections.
Email Verification Issues During Registration
Email verification is a standard security measure during PROS account registration. If you’re not receiving the verification email, here are a few troubleshooting steps:
- Check Spam/Junk Folder: The verification email might inadvertently land in your spam or junk email folder. Always check these folders first.
- Contact Customer Support: If you’ve checked all inboxes and still haven’t received the verification email, contact PROS customer support for assistance. They can help resolve email delivery issues and ensure you can complete your registration.
HELL-A Updates Carousel in Dead Island 2
The HELL-A Updates carousel is a news and information feed directly within the Dead Island 2 main menu. Powered by PROS online services, this carousel displays messages and updates from the game’s marketing and support teams.
Why No Messages in the HELL-A Carousel?
If the carousel appears empty, it could be because new content is being prepared. Messages are updated periodically with fresh information, promotions, and tips. Keep checking back for new content.
“No Internet Connection” or “PROS Server Down” Error
These error messages indicate that the HELL-A Updates carousel relies on an active internet connection and functioning PROS servers. Ensure you are connected to the internet. If you are online, the issue might be with the PROS servers themselves, possibly due to maintenance or temporary outages.
Types of Messages Displayed
The HELL-A Updates carousel primarily features marketing-focused messages, such as in-game promotions, special events, and helpful gameplay tips to enhance your Dead Island 2 experience.
Changing Message Language
The language of the messages in the HELL-A Updates carousel is synchronized with the language you’ve selected in your Dead Island 2 game settings. To change the carousel language, simply adjust your in-game language preferences.
In-Game Rewards: Trickster’s Smile Knife and Fenrir’s Howl Shotgun
PROS offers exciting in-game rewards, including unique weapons like the Trickster’s Smile Knife and Fenrir’s Howl Shotgun.
Obtaining the Trickster’s Smile Knife
The Trickster’s Smile Knife is a welcome reward for joining the PROS platform. To get it in Dead Island 2:
- Link your PROS account with the game.
- Visit Carlos the trader in Emma’s Mansion. He will have the knife available for you to claim for free.
The Trickster’s Smile Knife is a permanent reward for PROS members and can be claimed at any time, even after the game’s release.
Finding the Fenrir’s Howl Shotgun
The Fenrir’s Howl Shotgun is often a Twitch reward. To obtain it in Dead Island 2:
- Claim the reward on Twitch after watching eligible streams.
- Visit Dougie the trader in the Serling Hotel. He will have the shotgun available for you to claim.
Troubleshooting Missing Rewards
If you’re not receiving your in-game rewards, check the following:
- PROS Account Link: Is your game properly linked to your PROS account?
- Newsletter Subscription: For some rewards (like the Trickster’s Smile Knife initially), newsletter subscription might be required. Verify your subscription status in your PROS account settings.
- Reward Status in PROS Portal: Check the “Rewards” section of the PROS portal (https://prismray.io/rewards) to ensure the reward is marked as “Owned.”
- Internet Connection: Ensure you have an active internet connection when launching the game to receive rewards.
If all these conditions are met and you’re still missing your reward, contact customer support for further assistance.
Weapon Repair for Reward Weapons
Yes, weapons obtained as PROS rewards, like any other weapon in the game, can be repaired. Use any workbench found throughout the game to repair your reward weapons and keep them in top condition.
Rewards on Multiple Platforms
Linking your PROS account across multiple platforms ensures that you can access PROS rewards on all platforms where you play the linked game.
Why PROS Account for Trickster’s Smile Knife?
The Trickster’s Smile Knife is specifically designed as a reward for PROS members, encouraging players to join the platform and engage with its features.
Post-Release Availability of Trickster’s Smile Knife
Yes, even after Dead Island 2’s release, you can still get the Trickster’s Smile Knife by signing up for PROS and linking your account. The reward is always available to new PROS members.
Availability Duration of Trickster’s Smile Knife
The Trickster’s Smile Knife is an ongoing reward and does not have a limited-time availability. You can sign up for PROS and claim the knife at any point.
Dead Island 2 Newsletter Subscriptions
Staying informed about Dead Island 2 is easy with the game’s newsletter.
Subscribing to the Newsletter
You can subscribe to the Dead Island 2 newsletter in two ways:
- PROS Portal: Manage your subscriptions in the “Subscriptions” area of the PROS portal: https://prismray.io/account/subscriptions.
- Dead Island 2 Website: Subscribe directly through the official Dead Island 2 website: https://deadisland.com/
Unsubscribing from the Newsletter
You can manage your newsletter subscriptions and unsubscribe at any time through the “Subscriptions” area in the PROS portal or by using the unsubscribe link provided in any marketing emails you receive.
Staying Connected: Dead Island 2 Social Channels
To stay up-to-date with all things Dead Island 2, follow their official social media channels:
- Facebook: https://www.facebook.com/deadislandgame
- Instagram: https://www.instagram.com/deadislandgame/
- Twitter: https://twitter.com/deadislandgame
- YouTube: https://www.youtube.com/user/deadislandgame
- Discord: https://discord.gg/deadisland
By understanding and utilizing your PROS account, you can unlock a more connected and rewarding gaming experience across various titles. From staying informed to claiming exclusive rewards, PROS is designed to enhance your overall enjoyment.
