We are seeking a diligent and customer-focused Server Assistant to join our team at [Restaurant Name]. As a Server Assistant, you will play a crucial role in ensuring smooth and efficient service by supporting our servers and maintaining a welcoming dining environment for our guests. Your responsibilities will range from table maintenance and beverage service to assisting with payment processing and upholding cleanliness standards. This position is ideal for individuals who thrive in a fast-paced setting and are passionate about delivering exceptional hospitality.
Server Assistant Responsibilities
- Guest Welcoming and Seating: Greet guests with a warm and friendly demeanor, escort them to their assigned tables, and present menus, setting the stage for a positive dining experience.
- Beverage Service and Refills: Prepare and replenish water glasses and other non-alcoholic beverages promptly, ensuring guests remain hydrated and comfortable throughout their meal.
- Table Maintenance and Clearing: Efficiently clear tables of used dishes, glassware, and silverware after guests depart. Wipe down tables, chairs, and booths, and reset tables according to restaurant standards with fresh linens, silverware, and condiments to prepare for new diners.
- Menu and Condiment Management: Assist in sanitizing menus and ensure condiment stations are well-stocked, clean, and organized, contributing to overall hygiene and guest convenience.
- Server Support: Assist servers by delivering food orders to tables accurately and efficiently, especially during peak hours, and aid in processing guest payments using POS systems.
- Restaurant Cleanliness: Maintain the cleanliness of the dining area, including removing trash, sweeping or vacuuming floors, and ensuring walkways are clear and safe for both guests and staff.
- Restroom Checks: Regularly check and maintain the cleanliness and supply levels in restrooms, ensuring a pleasant experience for all guests.
- Stocking and Setup: Restock server stations with necessary supplies such as napkins, straws, condiments, and clean linens. Assist with setting up and breaking down dining areas as needed.
- Customer Interaction and Assistance: Respond politely and promptly to guest requests for items like extra napkins or drink refills. Relay guest feedback and complaints to servers or management as appropriate to ensure guest satisfaction.
- End-of-Shift Duties: Perform end-of-day cleaning tasks, including but not limited to, deep cleaning server stations, assisting with dishwashing, and preparing the restaurant for the next service period.
Server Assistant Requirements
- Education: High school diploma or GED equivalent is typically required.
- Certification: A food handler’s license or certification may be required depending on local regulations.
- Experience: Previous experience in the restaurant or hospitality industry is highly advantageous, particularly in a server assistant or busser role.
- Knowledge: Familiarity with proper food handling and sanitation procedures is essential to maintain a safe and hygienic environment.
- Physical Stamina: Must be able to stand and walk for extended periods and lift and carry trays of dishes or supplies, often weighing up to 25 pounds.
- Teamwork and Communication Skills: Ability to work effectively as part of a team, communicate clearly with servers and other staff, and follow instructions accurately.
- Customer Service Orientation: Demonstrate a friendly, helpful, and customer-focused attitude, with a commitment to providing excellent service.
- Organizational Skills: Must be well-organized and able to prioritize tasks efficiently in a fast-paced environment to ensure smooth operations.
- Adaptability and Speed: Ability to thrive in a high-energy, fast-paced environment and adapt quickly to changing situations and guest needs.
- Problem-Solving Skills: Basic problem-solving skills to address minor guest issues or operational challenges effectively.
