Getting your tax refund should be a straightforward process, offering options like direct deposit, paper checks, or prepaid cards. Among these, the American Serve Card, often associated with American Express, might seem like a convenient choice. However, some users have reported significant issues, raising concerns about its reliability as a method for receiving your hard-earned money.
One user’s experience paints a worrying picture. After choosing the prepaid card option through TaxAct for their 2021 tax refund, they were directed to Serve. Despite receiving a Serve card in the mail and even setting up a PIN, they encountered a series of frustrating obstacles. This individual was informed by the IRS website that their refund had been issued and sent on May 18th. However, attempts to access the funds via the Serve card proved futile.
The user reported being unable to check their balance through multiple channels – automated phone systems, the Serve website, and the mobile app. Each attempt resulted in error messages and card recognition failures. Adding to the distress, contacting customer support seemed impossible. The phone number listed on the card allegedly disconnected calls immediately, leaving the user with no recourse to resolve the issues.
This experience raises serious questions about the legitimacy and functionality of the American Serve Card, especially when used for tax refunds. The user explicitly labels it a “scam” and strongly advises others against using Serve and TaxAct, based on their ordeal. Such accounts serve as a stark reminder to exercise caution and thoroughly research financial services, especially when dealing with sensitive funds like tax refunds. Consider opting for more reliable and transparent methods like direct deposit to avoid potential headaches and ensure you receive your refund promptly and securely.
